Shipping Policy:

 

Live Koi and Goldfish

Shipping is a flat rate of $39.00 per box to anywhere in the United States no matter how many fish you order , there are no additional box or handling charges.

The $15.00 Local shipping covers all of California and most of Nevada and Arizona. Click here to see if your zip qualifies for local shipping. 

Fish are shipped via FedEx or USPS and live arrival is guaranteed. All fish are double bagged with 1/3 water and 2/3 pure oxygen and shipped in an insulated box. Shipping days are Monday, Tuesday, Wednesday, and Thursday for next day arrival. I will email you the tracking info when your fish are shipped. Someone must be available to receive the shipment. I guarantee that your fish will arrive alive and that you will be delighted with your purchase. Digital picture of dead fish in original packaging provides refund for DOA fish. Guarantee does not include the cost of shipping.

* We do offer shipping to Alaska and Hawaii

 

Live Delivery Guarantee:
 

We guarantee live delivery on all orders.  While our fish almost always arrive alive and healthy, should you have any losses, our policy is to give you credit toward your next purchase, or refund the purchase price, whichever is best for you.  In the event the fish are replaced the customer will pay only the shipping and handling cost.
  

Water Conditions and Acclimation:

Our water temperature is 75 degrees this time of year.  Our pH is 7.5.  When you receive your Koi float them for 25 minutes, then open the bag and add 2 cups of pond water.  Let them adjust for 10 minutes then add 2 more cups of pond water, float them for another 10 minutes, then release the Koi into the pond.  Do not pour the shipping water into the pond.