Frequently Asked Questions
When will I receive my fish?
All next day orders are shipped Monday through Thursday for next day arrival. I will always email the tracking information when your order is shipped.
If you order Thursday - Sunday your order will typically ship Monday.
If you order Monday - Wednesday your order will typically ship the same day or the following day.
Do you Guarantee live arrival?
We guarantee that your fish will arrive alive and that you will be delighted with your purchase. Digital picture of dead fish in original packaging provides refund for DOA fish.
Guarantee does not include the cost of shipping.
Do you ship to Hawaii and Alaska?
We do ship to both Hawaii and Alaska at no additional cost. Hawaii will require you to get an import permit. Here is the link: Hawaii import permit.
Do you ship to Canada or other Countries?
We can not ship to other Countries. Many of our Canadian customers pick up their koi just across the border at a Fedex Facility.
What size are the Stock Goldfish?
The Goldfish range from small to extra large in size.
Sm. The small goldfish are from 1 to 2.5 inches.
Md. The medium goldfish are from 3-4 inches.
Lg. The large Goldfish are from 4-5 inches.
Ex. Lg. The extra large goldfish are from 5-6 inches.
How are the fish measured?
The fish are measured from the tip of the nose to the tip of the tail.
How do I know what items are free shipping?
Items that are free shipping will say "Free Shipping" in the title of the item.
If I order an item that says free shipping and one that doesn't in the same order do I still have to pay for shipping?
Yes, if you order any other item that is not free shipping you have to pay for shipping.