Shipping Policy and Information
Live Koi and Goldfish
Shipping is a flat rate of $39.00 per box anywhere in the United States no matter how many fish you order. There are no additional box or handling charges.
(If you reside in Hawaii, you will need an import permit for us to ship your order.)
Fish are shipped via Priority Overnight FedEx and live arrival is guaranteed. All fish are double bagged with 1/3 water and 2/3 pure oxygen and shipped in an insulated box with ice packs. We ship Monday-Thursday for next day arrival. You will receive tracking information once your order is placed as well as when it is out for delivery and when it has been delivered. Someone must be available to receive the shipment. Shipping rates are non-refundable.
Water Conditions and Acclimation:
Our water temperature is 75 degrees this time of year. Our pH is 7.5. When you receive your koi float them for 25 minutes, then open the bag and add 2 cups of pond water. Let them adjust for 10 minutes then add 2 more cups of pond water, float them for another 10 minutes, then release the koi into the pond. DO NOT pour the shipping water into the pond.